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Dubai Ice Rink

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The Dubai Ice Rink is one of The Dubai Mall’s key leisure attractions, the world’s largest shopping and entertainment destination. The Olympic-sized rink hosts different kinds of public skating sessions and events to cater to the young and old alike.
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The challenge

In this role, I support in the marketing activities for various Emaar Entertainment brands but mainly the social media management for Dubai Ice Rink, which were previously handled by a third-party social media agency. Since these are already both well-established attractions, it was crucial to keep the brand consistent without disrupting engagement rate and still meet KPIs that are specific to the company.
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My approach

My first step was to determine the metrics that counted towards achieving the specific KPIs and planned my content strategy accordingly. I also studied the pillars, tone of voice and style of previous existing contents to ensure the brand and messaging remained consistent as I took over.

Skills I used

Sprinklr
Facebook Business Manager
Copywriting
Analytics
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The results

140% increase in social media engagement rate within the first 2 months.
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